Refund policy
Return & Refund Policy
Clear information about returns, eligibility, shipping costs, exchanges, and refunds.
This Return & Refund Policy applies to eligible orders placed through www.hunkshome.com. HunksHome® is operated by BlackTree Vaibhav Holdings LLC in the United States.
Last updated: August 14, 2026
1. 30-Day Return Window
You may request a return within 30 calendar days after your order is delivered. Return requests submitted after this period may not be eligible for approval.
2. Return Eligibility
To qualify for a return, the product must:
- be in the same condition in which it was received;
- be unused, unworn, and undamaged;
- include its original packaging, accessories, manuals, and tags, where applicable;
- include the receipt, order number, or other proof of purchase; and
- not be listed as a non-returnable or Final Sale item.
Products showing signs of use, damage, alteration, missing components, or improper handling may not qualify for a full refund.
3. How to Request a Return
- Email hello@hunkshome.com within 30 days of delivery.
- Include your order number, the reason for the return, and the product name.
- If the product is damaged, defective, or incorrect, include clear photographs or video showing the issue and packaging.
- Wait for return authorization and shipping instructions from our support team.
- Send the approved return using the instructions provided by us.
4. Authorized Return Address
Our registered office and current return office are:
30 N Gould St Ste R
Sheridan, WY 82801
United States
Please obtain authorization before shipping anything to this address. Return instructions may vary depending on the product, order, or fulfillment location.
5. Return Shipping Costs
Damaged, defective, or incorrect products
If we confirm that the product arrived damaged, is defective, or differs from the product ordered, HunksHome will provide an appropriate resolution. This may include a prepaid return label, replacement, or refund, depending on the circumstances.
Change-of-mind returns
When a return is requested because of customer preference, an accidental order, or a change of mind, the customer is responsible for return shipping costs.
The original $19 USD shipping charge is non-refundable for change-of-mind returns. It may be refunded when the return results from a verified damaged, defective, or incorrect product, or when otherwise required by applicable law.
We recommend using a trackable shipping service and retaining the shipping receipt until the return is completed.
6. Damaged, Defective, or Incorrect Items
Please inspect your order promptly after delivery. If an item is damaged, defective, or incorrect, contact us as soon as possible at hello@hunkshome.com.
Please provide:
- your order number;
- a description of the problem;
- clear photographs or video of the product;
- photographs of the outer and inner packaging; and
- the shipping label, where available.
We will review the information and provide the appropriate next steps.
7. Non-Returnable Items
The following products generally cannot be returned:
- perishable products, including food, flowers, and plants;
- custom-made, personalized, or special-order products;
- opened personal-care or hygiene-sensitive products;
- hazardous materials, flammable liquids, or gases;
- gift cards; and
- products clearly identified as Final Sale before purchase.
Contact us before purchasing if you are uncertain whether a specific product is eligible for return. Your statutory rights for defective or incorrectly supplied goods are not affected.
8. Exchanges
We do not process direct exchanges. The quickest way to obtain another product is to request a return for the original item and, once the return is approved, place a separate order for the replacement product.
9. Refund Processing
After receiving your return, we will inspect it and notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method within 10 business days. Your bank, card issuer, or payment provider may require additional time to process and display the refund.
Refund deductions may apply if an eligible returned product is incomplete, damaged after delivery, or returned in a condition materially different from the condition in which it was received. Any applicable deduction will be communicated to you.
10. Late or Missing Refunds
If more than 15 business days have passed since we confirmed that your refund was approved, first check with your bank or payment provider. You may then contact us at hello@hunkshome.com.
11. Geographic Scope
HunksHome currently sells and ships products within the United States. Therefore, this policy does not include an European Union cooling-off provision for orders shipped to the EU.
12. Related Information
For delivery times and shipping charges, review our Shipping Policy. You may also visit our Contact page for customer-support information.
Contact Information
HunksHome® is operated by BlackTree Vaibhav Holdings LLC, a Wyoming limited liability company (Filing No. 2025-001835580, EIN 35-2935647).
Registered & Return Office
30 N Gould St Ste R
Sheridan, WY 82801
United States
Customer Support
Phone: +1 (307) 336-7159
Email: hello@hunkshome.com
Support Hours — Eastern Time (ET)
Monday–Friday: 9:00 AM–5:00 PM
Saturday: 10:00 AM–2:00 PM
Sunday: Closed
After-Hours Assistance
Outside business hours, our AI assistant Sona™ can capture your message. A member of our customer-support team will follow up during the next business day.